Privacy Policy

We respect your privacy and collect only the information reasonably needed to manage your stay, process payments and communicate with you.

When you make a reservation or contact us, we may collect information such as your name, contact details, booking information and payment-related details.

Payments are processed securely through our payment providers, including Stripe and Guesty. Sumach House does not directly store your full credit-card information.

We may also receive information from booking platforms you use to reserve your stay.

We use this information to:

• 🏡 Manage reservations and provide your stay
• 💳 Process payments and refunds
• 💬 Communicate with you before, during and after your stay
• 🔒 Help prevent fraud and protect our guests and property
• 📊 Operate and improve our website and services

We do not sell or rent your personal information.

Information may be shared with service providers only where needed to operate our business, process reservations or meet legal requirements.

If you have questions about your personal information or would like to request access or correction, please contact us at hello@sumachhouse.ca